Refund policy

Refund policy

Use the mask for 30 days. If it isn't for you, tell us and we refund you in full.

The short version

You have 30 days from delivery to ask for a refund, for any reason. Email support@folliqen.com with your order number. We refund the full order to your original payment method.

This is a satisfaction guarantee. You do not need to show that the mask did or did not do anything; if it is not for you, that is enough.

You keep the mask

You do not need to send anything back. Return postage across borders is slow and expensive, and a used face mask cannot be resold, so we do not ask for it. If you know someone who would use it, clean it first as described on our safety page. Otherwise, take it to an electronics recycling point; it contains a battery and should not go in household waste.

The guarantee applies to one mask per customer.

How long refunds take

We approve refund requests within one business day of receiving your email, or, if a return is needed, within one business day of the return arriving. Once approved, the refund is issued to your original payment method immediately. Your bank or card issuer then takes a further 5–10 business days to post it to your statement. That part is outside our control.

What's covered

  • Any reason at all, within 30 days of delivery: full refund of the order.
  • Faulty or damaged on arrival: send a photo or short video of the fault and the packaging. We send a replacement at no cost to you, or refund you if you prefer. You do not need to return the faulty one unless we ask.
  • Wrong or missing item: we send the correct item at our cost.
  • Order never arrived: if your order has not arrived 10 business days after the end of the usual delivery window (7–15 business days after dispatch), contact us and we will replace or refund it.
  • A fault within 12 months of delivery: if the mask stops working in normal use, we replace it, or refund you if a replacement isn't available. Contact us with your order number and a description or video of the fault.

What's not covered

  • Guarantee requests made more than 30 days after delivery. Faults are still handled as described above and under your statutory rights.
  • Damage after delivery caused by use contrary to the manual, such as water damage, dropping the mask or charging it with a damaged cable.
  • Orders bought from a reseller rather than directly from us. We can only refund orders we have a record of.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, use the 30-day refund above instead.

Your legal rights

This policy is in addition to your statutory rights as a consumer in your country, not instead of them. Where the law gives you more, the law applies.

Contact

Email support@folliqen.com. We reply within one business day.

Lucky Clover Ventures LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States